At cup8, we believe online entertainment should be fun, controlled, and responsible. We provide a range of tools and resources to help every user enjoy their gaming experience in a healthy and safe way.
Cup8 services are for individuals aged 18 and above only. Underage gambling is strictly prohibited.
For most users, playing on cup8 is an enjoyable form of entertainment — a way to unwind, feel the thrill of the game, and spend leisure time differently. That said, cup8 recognises that a small number of users may face challenges in managing their gaming habits, which is why we take responsible gaming very seriously.
We do not simply provide a gaming platform — we build an environment that looks after the welfare of every user. From daily deposit limit tools to self-exclusion options, every feature we develop is designed to give you full control over your gaming experience.
Uncontrolled gambling can lead to financial stress, relationship problems, and negative effects on mental health. cup8 is committed to identifying early signs of these issues and providing the support needed before the situation worsens. Our experienced customer support team is specially trained to assist users who need guidance on responsible gaming.
Remember: gambling should always be viewed as entertainment, not as a source of income or a way to solve financial problems. With the right approach and the right tools, you can continue enjoying the cup8 platform in a healthy and responsible way.
If you or someone you know needs help, the cup8 support team is available at any time via 24/7 live chat. You do not have to face this alone.
Cup8 provides a range of practical tools designed specifically to help users maintain full control over their gaming habits.
Set a maximum deposit limit per day, week, or month directly from your account settings. Once the limit is reached, the cup8 system will automatically block any additional deposits until the limit period expires. This is the most effective way to keep your spending within a comfortable range.
Use the time limit feature to cap the duration of your daily gaming sessions. The cup8 system will send a reminder when the time limit is approaching and automatically end the session once it is exceeded. This feature is especially useful for keeping your entertainment time balanced with other responsibilities.
If you feel the need to take a longer break, the self-exclusion feature allows you to block access to your account for a set period — starting from 30 days or longer. During the exclusion period, you will not be able to make any deposits or play on the cup8 platform.
Unlike self-exclusion, Cool-Off Mode lets you pause betting activity for a shorter period — between 24 hours and 6 weeks. This is a suitable option when you feel that emotions are influencing your betting decisions and you need time to cool down.
Cup8 sends proactive alerts when your gaming activity reaches certain thresholds that you have set yourself. These notifications are displayed directly within the platform and can also be sent via email, keeping you aware of your gaming patterns without the need to monitor them manually.
Access detailed reports of your gaming activity, including deposit records, withdrawals, total wagering, and time spent on the platform. These reports help you understand your gaming patterns objectively and make more informed decisions about how you play.
Answer the following questions honestly. If you answer "yes" to three or more, it may be time to reach out to the cup8 support team or seek professional help.
If you answered "yes" to 3 or more questions, we encourage you to reach out to the cup8 support team or seek help from a professional organisation. Asking for help is a sign of strength, not weakness.
All self-control tools are accessible directly from your account settings after logging in. Look for the "Responsible Gaming" or "Account Controls" section.
Choose the self-control tool that best suits your needs — deposit limits, time limits, break mode, or self-exclusion. You can use more than one tool at the same time.
Enter your desired limit and confirm your selection. The limit will take effect immediately. For added protection, certain limits require a waiting period before they can be raised again.
Review your activity report every week to understand your gaming patterns. This helps you stay aware and make adjustments if needed.
The cup8 support team is available 24 hours a day, 7 days a week. Do not hesitate to contact us if you need guidance or wish to activate additional protection measures.
Every tool is designed to be easy to use without needing to contact customer support first.
Go to Settings → Responsible Gaming → Deposit Limit. Select a period (daily, weekly, monthly) and enter the limit amount. Lower limit changes take effect immediately; increasing a limit requires a 24-hour waiting period for added protection.
Under the Time Limit section, set how many hours you wish to allocate for playing each day. Once the limit is reached, you will receive a notification and your session will be ended automatically. This setting can be updated at any time.
Select Break Mode for a short pause between 24 hours and 6 weeks. While this mode is active, you cannot make deposits or play. This is ideal when you feel you need a break without requiring a long-term exclusion.
For a more serious exclusion, select a period from 30 days to several years. During this time, your account will be fully blocked. To reopen your account after the period ends, you will need to complete the review process set by cup8.
Enable email or in-app alerts when your gaming activity reaches a preset threshold. You can also choose to receive a weekly summary of your gaming habits sent directly to your registered email.
Access detailed reports through the Account History section. These reports cover total deposits, withdrawals, wins, net losses, and cumulative playtime — all the information you need to evaluate your gaming habits objectively.
Problem gambling does not develop overnight — it grows gradually. Recognising the early warning signs is the most important first step to getting help.
If you identify any of the following signs in yourself or someone you know, please contact the cup8 support team or a professional assistance organisation immediately.
We are not just an entertainment platform — we are committed to the well-being of every one of our users.
Every new cup8 user must complete a thorough age verification process during registration. We use an integrated KYC (Know Your Customer) system to ensure only individuals aged 18 and above are permitted to use our platform. Any attempt to register using false information will result in immediate account closure.
All cup8 customer support team members undergo specialised training in identifying and handling problem gambling cases. They are trained to approach users who may need help in an empathetic, non-judgmental manner focused on practical solutions.
Cup8's internal system continuously monitors user gaming patterns to identify early signs of problem gambling. If a concerning pattern is detected, our team will proactively reach out to the user to offer assistance and information about available self-control tools.
Cup8 ensures that all our marketing materials do not target children or vulnerable individuals, do not portray gambling as a way to solve financial problems, and always include responsible gaming awareness messages. Users who have activated self-exclusion will not receive any marketing communications.
Answers to the most frequently asked questions by cup8 users about responsible gaming.
Register a cup8 account today and access an online entertainment platform that not only offers the best gaming experience, but also provides a full suite of tools to help you play in a healthy, controlled, and responsible way.