Cup8 Terms and Conditions – Malaysia Platform Usage Guidelines

Welcome to cup8, a trusted online entertainment platform with over 500,000 players across Malaysia. This Terms and Conditions document constitutes a legally binding agreement between you ("User") and cup8 ("Platform", "we", "company") regarding your use of cup8.app and all services provided therein.

By accessing the cup8 website, registering an account, making a deposit, playing any game, or using any platform feature, you expressly acknowledge that you have read, understood, and agreed to be bound by all terms and conditions contained in this document, together with our Privacy Policy and Responsible Gaming Policy, which form part of this agreement in its entirety.

In the event of any conflict between the Bahasa Melayu version and a translation in another language, the Bahasa Melayu version shall prevail and supersede all other versions. cup8 reserves the right to amend these terms and conditions at any time, and it is the user's responsibility to review this document periodically to ensure continued compliance with the latest version.

Use of the cup8 platform is restricted to individuals who meet all of the following eligibility criteria:

• Be at least 18 years old on the date of registration and throughout the period of platform use.
• Be physically located in Malaysia when accessing the platform and making financial transactions.
• Not prohibited by any law or regulation applicable to you from using online entertainment services.
• Have full legal capacity to enter into a binding agreement under Malaysian law.
• Not currently enrolled in an active self-exclusion programme on any online entertainment platform.

Cup8 conducts a Know Your Customer (KYC) process as part of its registration and identity verification procedures. Users may be required to submit valid proof of identity such as a MyKad, passport, or other recognised statutory document. Failure to provide the required documents within the stipulated timeframe may result in temporary account suspension or termination.

Each user is only permitted to hold one (1) cup8 account active at any given time. Opening multiple accounts, whether using the same or different information, is strictly prohibited and may result in the suspension or termination of all accounts involved, as well as the forfeiture of all balances and bonuses held within them.

Upon registering, you agree to provide information that is truthful, accurate, current, and complete. You also agree to update such information promptly should any changes occur. cup8 reserves the right to verify the accuracy of the information provided at any time.

Regarding account security, you are fully responsible for:

• Keep your password and account login details confidential at all times.
• Ensure that no other party uses your account, whether with your knowledge or not.
• Notify cup8 immediately if you suspect your account has been accessed without authorisation.
• Ensure you log out of your account after each session, especially when using a shared device.

Cup8 will never ask for your password via email, live chat, or any other communication channel. Any communication requesting your password should be treated as a fraudulent attempt and reported to our support team immediately.

All financial transactions on the cup8 platform are conducted in Malaysian Ringgit (MYR). cup8 supports a variety of local Malaysian payment methods including e-wallets (Touch 'n Go eWallet, GrabPay, Boost), online banking (Maybank2u, CIMB Clicks, Public Bank Online, Hong Leong Connect), and other methods listed in the Deposit section of the platform.

Deposit: You may only make deposits using a payment method registered in your own name. Third-party deposits — those made using an account or payment method belonging to someone else — are strictly prohibited. Deposits identified as third-party will be reversed and the account in question may be subject to investigation.

Withdrawal: Withdrawals will be processed to the same payment method used for the deposit, subject to cup8's anti-money laundering (AML) policy. Daily and weekly withdrawal limits apply based on your membership tier. Withdrawals are typically completed within 5 to 15 minutes for e-wallet methods and up to 1 business day for bank transfers.

• Minimum deposit limit: RM 30 per transaction.
• Minimum withdrawal limit: RM 50 per transaction.
• Full identity verification is required before your first withdrawal is processed.
• Cup8 reserves the right to request additional supporting documents for withdrawals that exceed certain limits.

Cup8 offers a variety of bonuses and promotions to new and existing members. All bonus offers are subject to wagering requirements and specific terms stated in each promotion. It is the user's responsibility to read and understand these terms before accepting any bonus.

General principles that apply to all cup8 bonuses:

• Bonuses may only be used for gaming purposes on the cup8 platform and cannot be transferred or directly redeemed for cash.
• Bonus wagering requirements must be fulfilled within the specified time period. Expired bonuses will be automatically voided.
• Any attempt to abuse the bonus system, including opening multiple accounts to claim new bonuses or using wagering strategies deemed abusive, may result in bonus cancellation and further action against the account.
• Cup8 reserves the right to cancel, modify, or terminate any promotion at any time without prior notice, even if the promotion is still within its valid period.
• In the event of any doubt or dispute regarding bonuses, cup8's decision is final.

All games available on the cup8 platform use a certified Random Number Generator (RNG) that has been independently audited to ensure genuine fairness and randomness. Completed game results are final and cannot be altered except in cases of documented technical errors.

In the event of a technical disruption, internet connection failure, or system interruption during an active game:

• The game will be suspended and results will be calculated based on the last confirmed state recorded by the server.
• If a bet has been accepted but the result cannot be determined due to a technical disruption on cup8's end, the bet will be fully refunded to the user's account.
• Cup8 is not liable for any losses arising from internet connectivity issues on the user's end.

For Live Casino games, the outcome announced by the dealer is final once the round has been officially closed, subject to video recording review in the event of a valid dispute.

Cup8 users agree not to engage in any conduct that may compromise the integrity of the platform, the safety of other users, or the overall operation of the service. The following activities are strictly prohibited:

• Using automated software, bots, scripts, or any technology that provides an unfair advantage in games.
• Colluding with other players to manipulate game outcomes or defraud the platform (collusion).
• Exploiting any bugs, vulnerabilities, or errors in the platform for personal financial gain. Any bugs discovered must be reported to the support team immediately.
• Using the cup8 platform for money laundering or financing illegal activities.
• Harassing, threatening, or abusing other users or cup8 support staff.
• Impersonating another user or cup8 staff member.
• Attempting to access another user's account without authorisation.

Cup8 reserves the right to investigate any suspected activity and take appropriate action, including account suspension, account termination, and forfeiture of fund balances and bonuses, without prior notice to the user concerned.

All content available on the cup8 platform, including but not limited to website design, logos, graphics, text, software code, user interfaces, domain names, and the cup8 brand name, is the exclusive property of cup8 or our licensors and is protected by copyright, trademark, and other intellectual property laws applicable in Malaysia.

You are granted a limited, non-exclusive, and non-transferable licence to access and use the cup8 platform for personal entertainment purposes only. This licence does not permit you to:

• Copying, modifying, distributing, or republishing any platform content without cup8's written permission.
• Using the cup8 name, logo, or brand for commercial purposes or in any way that is misleading or damaging to cup8's reputation.
• Reverse engineering or attempting to extract the platform's source code.

The cup8 platform is provided "as-is" with our commitment to consistently maintaining high service standards. However, cup8 makes no warranties or representations, express or implied, regarding the continuous availability, accuracy, or suitability of the platform for any particular purpose.

To the extent permitted by applicable Malaysian law, cup8 shall not be liable for:

• Any financial losses arising from game results, including legitimate betting losses.
• Service disruptions caused by factors beyond cup8's control, including internet infrastructure outages, natural disasters, or instructions from authorities.
• Any indirect, consequential, or punitive losses arising from the use of or inability to use the platform.
• Actions or omissions by third parties providing related services, including payment providers and game providers.

You may close your cup8 account at any time by contacting our customer support team via live chat. Before the closure is processed, you must complete all pending transactions and withdraw any eligible balance from your account.

Cup8 reserves the right to suspend or terminate a user's account, with or without prior notice, under the following circumstances:

• Violation of any terms and conditions stated in this document.
• Suspected or confirmed fraud, money laundering, or other illegal activity.
• Failure to comply with KYC or identity verification requests within the stipulated timeframe.
• Activities deemed harmful to the integrity of the platform or the interests of other users.
• Instructions from a competent authority.

In the event of account termination due to a breach of terms, cup8 reserves the right to forfeit all bonuses and wins obtained through the violating activity. Valid original deposit balances will be returned upon completion of the investigation, subject to legal compliance requirements.

These terms and conditions are governed by and interpreted in accordance with the laws of Malaysia. Any dispute arising from or related to these terms or the use of the cup8 platform shall first be resolved through amicable negotiation between the parties concerned.

If a user has a complaint or dispute against cup8, the following procedure must be followed:

• Step 1: Contact the cup8 support team via live chat or email and describe your dispute in full.
• Step 2: cup8 will investigate the complaint and provide a response within 5 business days.
• Step 3: If a user is not satisfied with the resolution provided, the matter may be referred to a mutually agreed independent mediator.

Any legal claims related to the cup8 platform must be filed in the competent courts of Malaysia. By using the cup8 platform, you agree to submit to the exclusive jurisdiction of the Malaysian courts for all disputes arising from these terms.

If you have any questions, concerns, or feedback regarding cup8's Terms and Conditions, our team is ready to assist you through the following channels:

• Live Chat: Available 24/7 via the chat icon on the cup8 platform or our mobile app.
• Support Email: [email protected] — response within 24 business hours.

Cup8's customer support team is fluent in Bahasa Melayu and is ready to help you better understand any part of these terms. We are committed to ensuring every user fully understands their rights and responsibilities.